bdrummy Privacy Policy

1 Definitions and Scope

In this Policy, "user" or "you" refers to any person registered on the bdrummy platform or using the Services. "Information" refers to all identifiable data that can directly or indirectly identify you.

This Policy applies to all bdrummy services — including the website, mobile application, live chat support, and email communications. Persons under the age of 21 are prohibited from using our Services, and we do not knowingly collect information from anyone below this age.

2 Types of Information Collected

2.1 Information You Provide

During account registration and use of the Services, bdrummy may collect the following information:

• Full name, date of birth, and national identity card number (for identity verification)
• Mobile number and email address
• Bank account details and mobile financial service information (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Information provided through support tickets and live chat

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically. This includes:

• IP address and device type
• Browser type and operating system
• Time of site access and session duration
• Pages viewed and links clicked
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purposes of fraud prevention and identity verification, we may receive limited information from trusted third-party verification services. This information is used solely for security and compliance purposes.

3 Purpose of Information Use

bdrummy uses your information for the following purposes:

• Creating and managing your account and confirming your identity
• Processing deposit and withdrawal transactions
• Providing bonuses, rewards, and VIP benefits
• Offering customer support via 24/7 live chat and email
• Detecting and preventing fraudulent activity
• Ensuring the security and stability of the platform
• Meeting legal obligations
• Improving service quality and developing new features

4 Cookie Policy

bdrummy uses cookies and similar technologies to improve your experience and ensure the proper functioning of the platform. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure core site functionality
• Functional Cookies: Remember language preferences and account settings
• Analytics Cookies: Monitor site usage to help improve the service
• Security Cookies: Help detect fraudulent activity

You can control cookies through your browser settings, however disabling certain cookies may cause some parts of the service to not function properly.

5 Information Storage and Security

bdrummy uses industry-standard technology to protect your information. Data storage is secured through SSL encryption, firewalls, and regular security audits.

Your financial information — particularly transaction data for bKash, Nagad, Rocket, and Upay — is stored in encrypted form and can only be accessed by authorised staff for necessary operational purposes.

The retention period for information depends on the type of service and legal obligations. Even after an account is closed, certain information may be retained for a specified period as required by law.

6 Sharing Information with Third Parties

bdrummy never sells your personal information to third parties for marketing purposes. Information is shared only in the following limited circumstances:

• Service Providers: Trusted partners for payment processing, identity verification, and technical support — who are contractually bound to keep information confidential
• Legal Obligations: In response to a court order or a lawful request from a competent authority
• Security: With relevant authorities to prevent fraud or money laundering
• Business Transfers: In the event of a merger or acquisition, subject to the obligations of this Policy being maintained

7 Your Rights and Choices

You have the following rights regarding your personal information:

• Right to Access: You may request a copy of the information stored in your account
• Right to Correction: You may request correction of inaccurate or incomplete information
• Right to Deletion: In certain circumstances, you may request deletion of your information (where no legal obligation requires its retention)
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes
• Right to Opt Out of Communications: You may opt out of promotional communications

To exercise these rights, contact our support team via 24/7 live chat or submit a request by email.

8 Children's Privacy

bdrummy's services are intended only for persons aged 21 and above. We do not knowingly collect any information from persons under the age of 21. If it comes to our attention that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

Responsible gaming is central to our values. For more details, please read our Responsible Gaming page, which contains detailed information on safe gaming practices.

9 Data Retention Policy

Your information is retained for as long as necessary — generally for the entire period your account is active and for any subsequent period required by legal obligations. Transaction-related information must be retained for a specified period in accordance with financial regulations.

At the end of the retention period or upon request, information is securely deleted or anonymised so that it can no longer identify you.

10 Security Measures

bdrummy uses multiple layers of security to protect your information:

• 256-bit SSL/TLS encryption — on all data transfers
• Two-step verification (OTP) — on login and transactions
• Regular security testing and vulnerability assessments
• Restricted access policy for trained staff only
• Real-time fraud detection system

However, no method of transmitting or storing information over the internet is 100% secure. If you have any security concerns, notify our support team immediately.

11 International Data Transfers

Our technology infrastructure and some service provider partners may be located outside Bangladesh. In such cases, your information may be transferred to another country. However, any international transfer ensures a level of protection equal to or greater than that provided under this Policy.

12 Policy Changes

bdrummy may update this Privacy Policy from time to time. If any significant changes are made, you will be notified by email or through a notification on the platform. Continued use of the Services after an update will be considered acceptance of the new Policy.

The latest version of the Policy will always be available on this page. The date of the last change is noted at the top of the page.

13 Contact

If you have any questions or concerns about this Privacy Policy, please contact us:

• Live Chat: 24/7 direct support (in Bengali and English)
• Email: [email protected]

To learn more about us, visit our About Us page, where you will find information about the platform's history and values.

For quick answers to common questions, you can also visit our Frequently Asked Questions page.